Customer service

At each part the delivery time will be shown.

Ordered on business days before 15:30h, shipped the same day
Part is in stock. When we receive the order and payment before 15:30h, your part(s) will be shipped the same day. After 15:30h it will be the next business day.

Ready to ship in 1 business day
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 1 business day and strive to ship the part(s) to you the same day.

Ready to ship in 2-3 business days
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 3 business days and strive to ship the part(s) to you the same day.

Ready to ship in 4-5 business days
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 5 working days and strive to ship the part(s) to you the same day.

Ready to ship in 6-10 business days
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 10 business days and strive to ship the part(s) to you the same day.

Ready to ship in 5-6 weeks
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 6 weeks and strive to ship the part(s) to you the same day.

When you ordered several parts and there is one part not in stock the shipping time of that part will be the shipping time of the complete order.

Sometimes we can’t ship within the expected shipping time, there are several reasons for this, customs put a shipment on hold, The supplier can’t deliver, etc.

When there are temporary delivery time deviations caused by suppliers / manufacturers / customs, then the delivery time indication on our site will not be adjusted. In this case, you will always be contacted.

We use DPD, UPS and DHL as shipping partner.

Questions? Don't hesitate to ask!

Yes, your delivery address can be different from your billing address.
All you need to do is tick the box that says 'My delivery address is different than the billing address’ and then you can enter in your correct delivery details.

AKR Performance offers you the following payment options:

• iDEAL
• AfterPay
• Creditcard
• Paypal
• Przelewy24
• Bancontact
• KBC/CBC Payment
• Belfius
• GiroPay
• Sofort Banking
• Banktransfer - Transfer the funds yourself (This can delay your order with 1-3 days)

Bank details

AKR Performance B.V. Harderwijk

ING Bank

BIC: INGBNL2A

IBAN: NL04INGB0007697092

Paypal

Paypal: info@akr-performance.nl

Yes! Keep the invoices at least until the warranty expires, make a digital copy or print it!

Do you have an AKR Performance account?

In your AKR Performance account you can find all your orders.

Yes you can! Send an email with the question and your information to our email address.

Returns

You can easily exchange or return the item with the return form

• Report the return via the return form. After completing the form, you will receive a personal returns number.
• Write down the return number and include it in the box. This way we know who the return is from and we can process it faster.
• Returns can be made at your own expense to the following address:
  AKR Performance
  Noorderbreedte 14
  3845 MB Harderwijk
  Nederland
• Once we have received your return, we will check it within 5 working days and, depending on your wishes, refund your money or exchange the item.

Please note that we cannot refund damaged products or products without the original packaging.

My product is defective, damaged or does not work properly. What now?

Have you received a defective or damaged item? Or does the item not fit? In this case, always first send an e-mail to our customer service. Please indicate clearly in the email what is incorrect and include a photo if relevant.

Does the item not fit?
Enclose the chassis number of your car. Then we can help you better.

Right of withdrawal

When delivering products:

1. When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

 2. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

When providing services:

3. When providing services, the consumer has the option to dissolve the agreement without stating reasons during at least fourteen days, commencing on the day of entering into the agreement.

4. To make use of his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

5. Repayment will be made within 14 days after dissolution of the agreement.

Yes, At AKR Performance you always get a 2 year warranty on your products.

Claim the warranty? Please contact us by e-mail or telephone. That way we can help you best.

It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint to us. This can be done by e-mail, regular post and/or telephone. We will review the complaint and try to resolve the complaint to everyone's satisfaction.

Our data:

• AKR Performance
• North latitude 14
• 3845 MB Harderwijk
• Email: info@akr-performance.com

After receipt of your complaint, we will receive a confirmation. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact Stichting Webshop Keurmerk to which AKR-Performance is affiliated.

Below you will find all shipping costs for each country we ship to. Is your country not listed? Please contact us.

Shipping costs per country