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Customer service

Delivery inquiries

At each part the delivery time will be shown.

Ordered on business days before 15:30h, shipped the same day
Part is in stock. When we receive the order and payment before 15:30h, your part(s) will be shipped the same day. After 15:30h it will be the next business day.

Ready to ship in 1 business day
Part is not in stock and will be ordered immediately at our supplier after receiving your order and  payment. We will receive the part (usually) within 1 business day and strive to ship the part(s) to you the same day.

Ready to ship in 2-3 business days
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 3 business days and strive to ship the part(s) to you the same day.

Ready to ship in 4-5 business days
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 5 working days and strive to ship the part(s) to you the same day.

Ready to ship in 6-10 business days
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 10 business days and strive to ship the part(s) to you the same day.

Ready to ship in 5-6 weeks
Part is not in stock and will be ordered immediately at our supplier after receiving your order and payment. We will receive the part (usually) within 6 weeks and strive to ship the part(s) to you the same day.

When you ordered several parts and there is one part not in stock the shipping time of that part will be the shipping time of the complete order.

Sometimes we can’t ship within the expected shipping time, there are several reasons for this, customs put a shipment on hold, The supplier can’t deliver, etc.

When there are temporary delivery time deviations caused by suppliers / manufacturers / customs, then the delivery time indication on our site will not be adjusted. In this case, you will always be contacted.

We use DPD, UPS and DHL as shipping partner.

Questions? Don't hesitate to ask!

Yes, your delivery address can be different from your billing address.
All you need to do is tick the box that says 'My delivery address is different than the billing address’ and then you can enter in your correct delivery details.

Payment

AKR Performance offers you the following payment options:

  • iDEAL
  • AfterPay
  • Creditcard
  • Paypal
  • Przelewy24
  • Bancontact
  • KBC/CBC Payment
  • Belfius
  • GiroPay
  • Sofort Banking
  • Banktransfer - Transfer the funds yourself (This can delay your order with 1-3 days)

 

Bank details

AKR Performance B.V. Harderwijk

ING Bank

BIC: INGBNL2A

IBAN: NL04INGB0007697092

 

Paypal

Paypal: info@akr-performance.nl

Yes! Keep the invoices at least until the warranty expires, make a digital copy or print it!

 

Do you have an AKR Performance account?

In your AKR Performance account you can find all your orders.

Yes you can! Send an email with the question and your information to our email address.

Returning items

Returns

Do you want to return something? Which can. Send an email to info@akr-performance.com containing:

  • The item you want to return
  • The reason for return
  • Any photos
  • The order number
  • Whether you want to exchange the product or want your money back

 

Right of withdrawal

When delivering products:

1. When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

 2. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

 

When providing services:

3. When providing services, the consumer has the option to dissolve the agreement without stating reasons during at least fourteen days, commencing on the day of entering into the agreement.

4. To make use of his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

5. Repayment will be made within 14 days after dissolution of the agreement.

 

Warranty

Yes, At AKR Performance you always get a 2 year warranty on your products.

Claim the warranty? Please contact us by e-mail or telephone. That way we can help you best.

Complaints

It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint to us. This can be done by e-mail, regular post and/or telephone. We will review the complaint and try to resolve the complaint to everyone's satisfaction.

Our data:

  • AKR Performance
  • North latitude 14
  • 3845 MB Harderwijk
  • Email: info@akr-performance.com

After receipt of your complaint, we will receive a confirmation. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact Stichting Webshop Keurmerk to which AKR-Performance is affiliated.

Shipping costs

Below you will find all shipping costs for each country we ship to. Is your country not listed? Please contact us.

 

Shipping costs per country

Australië
UPS
Standard package: € 89,00
Medium package: € 89,00
België
DPD
Mail: € 9,95
Standard package: € 9,95
Medium package: € 9,95
Large package: € 9,95
Extra large package: € 69,00
UPS
Standard package: € 15,95
Medium package: € 15,95
Large package: € 15,95
Bulgarije
DPD
Mail: € 29,95
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Extra large package: € 89,00
UPS
Standard package: € 44,99
Medium package: € 44,99
Large package: € 44,99
Canada
UPS
Standard package: € 79,00
Medium package: € 79,00
Large package: € 79,00
Cyprus
UPS
Standard package: € 68,99
Medium package: € 68,99
Large package: € 68,99
Denemarken
DPD
Mail: € 17,95
Standard package: € 17,95
Medium package: € 17,95
Large package: € 17,95
Extra large package: € 79,00
UPS
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Duitsland
DPD
Mail: € 9,95
Standard package: € 9,95
Medium package: € 9,95
Large package: € 9,95
Extra large package: € 69,00
UPS
Standard package: € 16,95
Medium package: € 16,95
Large package: € 16,95
Estland
DPD
Mail: € 24,95
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Extra large package: € 89,00
UPS
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Finland
DPD
Mail: € 24,95
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Extra large package: € 89,00
UPS
Standard package: € 27,50
Medium package: € 27,50
Large package: € 27,50
Finland (Aland Eilanden)
UPS
Standard package: € 33,02
Medium package: € 33,02
Large package: € 33,02
Frankrijk
DPD
Mail: € 14,95
Standard package: € 14,95
Medium package: € 14,95
Large package: € 14,95
Extra large package: € 79,00
UPS
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Gibraltar
UPS
Standard package: € 129,00
Medium package: € 129,00
Large package: € 129,00
Griekenland
DPD
Mail: € 39,95
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Extra large package: € 99,00
UPS
Standard package: € 44,95
Medium package: € 44,95
Large package: € 44,95
Guadeloupe
UPS
Standard package: € 129,00
Medium package: € 129,00
Hongarije
DPD
Mail: € 19,95
Standard package: € 19,95
Medium package: € 19,95
Large package: € 19,95
Extra large package: € 79,00
UPS
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Ierland
DPD
Mail: € 19,95
Standard package: € 19,95
Medium package: € 19,95
Large package: € 19,95
Extra large package: € 99,00
UPS
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
IJsland
DPD
Standard package: € 59,00
Medium package: € 59,00
Large package: € 59,00
UPS
Standard package: € 129,00
Medium package: € 129,00
Large package: € 129,00
Italië
DPD
Mail: € 24,95
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Extra large package: € 89,00
UPS
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Kroatië
DPD
Mail: € 29,95
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Extra large package: € 89,00
UPS
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Letland
DPD
Mail: € 24,95
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Extra large package: € 89,00
UPS
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Liechtenstein
DPD
Mail: € 39,95
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Extra large package: € 99,00
UPS
Standard package: € 49,95
Medium package: € 49,95
Large package: € 49,95
Litouwen
DPD
Mail: € 29,95
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Extra large package: € 89,00
UPS
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Luxemburg
DPD
Mail: € 12,50
Standard package: € 12,50
Medium package: € 12,50
Large package: € 12,50
Extra large package: € 69,00
UPS
Standard package: € 15,95
Medium package: € 15,95
Large package: € 15,95
Macedonie
UPS
Standard package: € 89,00
Medium package: € 89,00
Large package: € 89,00
Malta
UPS
Standard package: € 85,00
Medium package: € 85,00
Large package: € 85,00
Martinique
UPS
Standard package: € 129,00
Medium package: € 129,00
Mauritius
UPS
Standard package: € 129,00
Medium package: € 129,00
Moldavië
UPS
Standard package: € 74,00
Medium package: € 74,00
Large package: € 74,00
Monaco
DPD
Mail: € 19,95
Standard package: € 19,95
Medium package: € 19,95
Large package: € 19,95
Extra large package: € 79,00
UPS
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Montenegro
UPS
Standard package: € 129,00
Medium package: € 129,00
Large package: € 129,00
Montserrat
UPS
Standard package: € 129,00
Medium package: € 129,00
Large package: € 129,00
Nederland
DPD
Mail: € 6,95 (free from: € 50,00)
Standard package: € 6,95 (free from: € 175,00)
Medium package: € 6,95
Large package: € 6,95
Extra large package: € 69,00
UPS
Standard package: € 8,95 (free from: € 175,00)
Medium package: € 8,95 (free from: € 175,00)
Large package: € 8,95 (free from: € 175,00)
Nieuw-Caledonië
UPS
Standard package: € 129,00
Medium package: € 129,00
Noorwegen
UPS
Standard package: € 49,00
Medium package: € 49,00
Large package: € 49,00
Oostenrijk
DPD
Mail: € 15,95
Standard package: € 15,95
Medium package: € 15,95
Large package: € 15,95
Extra large package: € 79,00
UPS
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Polen
DPD
Mail: € 19,95
Standard package: € 19,95
Medium package: € 19,95
Large package: € 19,95
Extra large package: € 79,00
UPS
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Portugal
DPD
Mail: € 24,95
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Extra large package: € 79,00
UPS
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Réunion
UPS
Standard package: € 129,00
Medium package: € 129,00
Roemenië
DPD
Mail: € 29,95
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Extra large package: € 89,00
UPS
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Rusland
UPS
Standard package: € 106,61
Medium package: € 106,61
San Marino
UPS
Standard package: € 49,95
Medium package: € 49,95
Large package: € 49,95
Servië
DPD
Mail: € 54,95
Standard package: € 54,95
Medium package: € 54,95
Large package: € 54,95
Extra large package: € 99,00
UPS
Standard package: € 59,96
Medium package: € 59,96
Large package: € 59,96
Slovenië
DPD
Mail: € 24,95
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Extra large package: € 79,00
UPS
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Slowakije
DPD
Mail: € 19,95
Standard package: € 19,95
Medium package: € 19,95
Large package: € 19,95
Extra large package: € 79,00
UPS
Standard package: € 39,95
Medium package: € 39,95
Large package: € 39,95
Spanje
DPD
Mail: € 24,95
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Extra large package: € 79,00
UPS
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Suriname
UPS
Standard package: € 129,00
Medium package: € 129,00
Tsjechië
DPD
Mail: € 19,95
Standard package: € 19,95
Medium package: € 19,95
Large package: € 19,95
Extra large package: € 79,00
UPS
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Turkije
UPS
Standard package: € 68,00
Medium package: € 68,00
Vaticaanstad
UPS
Standard package: € 49,95
Medium package: € 49,95
Large package: € 49,95
Verenigd Koningkrijk
UPS
Standard package: € 29,00
Medium package: € 29,00
Large package: € 29,00
Verenigde Staten
UPS
Standard package: € 129,00
Medium package: € 129,00
Zweden
DPD
Mail: € 24,95
Standard package: € 24,95
Medium package: € 24,95
Large package: € 24,95
Extra large package: € 79,00
UPS
Standard package: € 29,95
Medium package: € 29,95
Large package: € 29,95
Zwitserland
UPS
Standard package: € 49,00
Medium package: € 49,00
Large package: € 49,00

Contact details

AKR-Performance.com
Noorderbreedte 14
3845 MB Harderwijk
Nederland
info@akr-performance.com

Opening hours
Monday to Friday from 8:00 AM - 5:00 PM

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